Returns & Exchanges

At Raw Sugar, we want you to love your Clean Beauty products, but if you are not completely satisfied, we offer a hassle-free return process within 30 days of purchase. Our goal is to ensure your skin and hair care routine is nothing short of refreshing and revitalizing.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to return.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging to ensure they remain secure during transit; include any promotional materials if applicable.

• 3.
  Attach Your Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 7-10 business days.